Returns and Exchanges Policy

Return & Exchange Policy

We hope you enjoy your purchase! If you are not 100% satisfied, we have made the return process simple and convenient.

When You Can Request a Return or Exchange

You may apply for a return or exchange in the following situations, provided the product remains in a condition suitable for resale:

1. Quality issues with the product itself

2. Damage to the product during transportation

3. Incorrect delivery
   The product delivered does not match the ordered product, and you may request a return or exchange as long as it does not affect the product’s resale condition.

Conditions Not Eligible for the 14-Day No-Reason Return

The 14-day no-reason return policy does not apply in the following cases:

1. Personalized or custom-made goods
   Goods created according to individual customer specifications are not eligible for no-reason returns.

2. Products that have been used
   Once a product has been used, it cannot be returned under the no-reason return policy.
   For electronic products, powering on or using the item once is considered usage.

3. Wear or damage to functional parts or accessories
   If the product itself, its functional parts, or its accessories show signs of wear or damage, the item may not be eligible for return.

4. Lost or severely damaged packaging
   If the outer packaging is missing or seriously damaged, except for normal opening required to inspect the product, and this affects the product’s resale condition, the item is not eligible for a 14-day no-reason return.

5. Other goods that are not suitable for return due to their nature
   Some products may not be eligible for return due to their nature. If this was confirmed by the customer at the time of purchase, no-reason returns do not apply.

6. Other situations affecting resale condition
   If the product is not in good condition and can no longer be resold normally, it is not eligible for a no-reason return.

How to Apply for a Return or Exchange

Return or Exchange Due to Personal Reasons

If you wish to return or exchange a product for personal reasons, please contact our after-sales service center within 14 days from the date you received the goods.

The product must be in a condition suitable for resale. After receiving your request, our after-sales team will review and confirm it within 1–3 business days.
In this case, the shipping costs for the return or exchange will be borne by the customer.

Return or Exchange Due to Quality Issues

If the product has quality issues, please email service@mail.myusioa.com within 14 days from the date you received the goods.

After receiving your email, our customer service team will process your request within 1–3 business days.
If the return or exchange is approved due to quality reasons, the shipping costs will be borne by our company.

About Refunds

If you need to return goods, please contact the courier company within 14 days from the date of receipt.
Once the courier company has collected or received the returned goods, they will notify our company regarding the refund.

Our company will complete the refund process within 15 business days.

Please include the following information when submitting your return request:

• Order number

• Customer name

• Phone number

You may also contact our 24-hour online customer service for assistance.